Short notice appointment cancellation, failed attendance or late arrival (of more than ten minutes) disrupts the service we provide to our patients. To ensure the smooth running of the practice and to make sure we are available to all of our patients we operate the following cancellation/missed appointment policy.
For all appointments, we require 24 hour's notice for cancellations.
This allows us to run the clinic efficiently so someone else may take your appointment if you need to cancel.
If less notice is given then we reserve the right to charge the full cost of the appointment.